Customer Service

Customer service can’t wait any longer

Give your customers immediate, accurate and personalized support with our AI Agents that automate customer-care workflows - even in tightly regulated industries

Workflow diagram of Indigo.ai AI Agents for customer support, showing how AI handles requests with precision, speed, and customization to deliver instant resolutions.
bayer logo
bayer logo

When every request matters, speed makes the difference

Your customers expect quick, relevant responses 24/7. But for customer care teams, managing increasing volumes, complex requests and seasonal peaks is a constant challenge. With our AI Agents, you can intelligently automate conversations and processes

Manage the most frequent requests independently

Reduce the workload on your team

Improve service quality

Solution

What our AI Agents do for Customer Service

Respond on every channel
Independently manage requests
Connect with your systems, knowledge bases and CRMs
Learn and get better over time
Meet full compliance standards
Industries

A solution that adapts to your business

Each industry has its own challenges. Our AI Agents are built to meet them head on

Banking & Finance

Automate card, loan and mortgage applications

  • Efficient volume management
  • Regulatory compliance
  • Seamless and personalised experience

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Insurance

Support for claims, renewals, complaints

  • Reduced response times
  • Multi-channel coverage
  • Improved KPIs

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Utilities & Smart Energy

Conversations about bills, connections, faults

  • Automation of repetitive flows
  • Integration with ticket management systems
  • Reduction in operating costs

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Welfare

Support for corporate clients, employees and merchants

  • Seasonal peak management
  • Request segmentation
  • Guided experiences for all types of users

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Retail

After-sales support for installations, warranties and configurations

  • Integration with business systems
  • Improved management of fragmented cases
  • Reduction in resolution times

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E-commerce

Automated conversations about orders, payments, and returns

  • 24/7 customer service
  • Personalised experience
  • High-volume multichannel support

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Stories

Our success stories

We have developed a virtual assistant integrated with the company's services, capable of providing detailed information on claims and, in expected cases, passing to the operator all the information already collected during the call

>19K

Calls handled in the first 4 months

>2K

Memos opened by the assistant

>91%

Requests handled by the assistant

We developed a virtual assistant that guides users through all stages of care, simplifying interaction and gathering useful insights to improve the approach and customer experience

>80%

AI autonomously managed chats

4.2 out of 5

Customer Satisfaction (CSAT)

>70%

Positive feedback in the first year

Ready to scale your Customer Service with AI Agents?

Request a demo and see how our solution can boost your support operations and KPIs

FAQ

Can AI Agents handle complex requests?

Absolutely. They recognise user intent and, when needed, hand off to a human agent - complete with all the context

Can they integrate with our existing systems?

Yes. The Agents easily plug into your CRM, ticketing system, ERP and existing knowledge base to ensure smooth continuity

How are Agents' responses updated?

You control them yourself, thanks to a low-code platform with dynamic connectors

Are AI Agents compliant with major regulations?

Yes. Every single interaction is traceable, auditable and fully compliant with EU and Italian regulations