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November 6, 2025
AI Agents for Customer Service and Sales Support
A practical guide to leveraging AI Agents in customer service and sales support with clear KPIs, strong governance, lower cost per contact, and shorter time-to-appointment
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October 23, 2025
AI Agents for the Insurance sector. Faster claims, renewals, and complaints
An operational guide for insurers who want to cut cycle times and cost‑to‑serve while fully complying with the GDPR and the AI Act
October 9, 2025
How AI Agents transform contact spikes into business opportunities
Explore how a team of specialized AI Agents, guided by smart workflows, enables you to navigate peak demand periods, reduce operating costs, and enhance your business performance
September 25, 2025
From Contact Center to Revenue Center in Banking with AI Agents
Discover how AI Agents turn customer care into a strategic asset by automating support and unlocking new opportunities, all while ensuring security and compliance
September 11, 2025
Lead Response Time. How to reduce it with AI Agents
Speed, efficiency, and operational continuity to manage customers and prospects without missing opportunities
August 28, 2025
AI Agents for business, conversations that convert tailored to each industry
Design conversazionale e personalizzazione settoriale per aumentare efficienza operativa, coerenza di brand e valore per il cliente.
August 6, 2025
Orchestrating AI Agents across enterprise channels
A concrete omnichannel strategy involves selecting the right channels, designing effective conversations, and integrating APIs
July 24, 2025
How to evolve the Customer Journey with AI Agents
From operational efficiency to conversion, here's how to create real value for customers and businesses
July 10, 2025
How to Build a Virtual Assistant with AI Agents
From design to deployment, the complete guide to building a Virtual Assistant that creates value for both users and businesses.
June 25, 2025
Upselling and Cross-selling with AI Agents
How to integrate upselling into the customer journey with Artificial Intelligence
June 12, 2025
Guide to the AI Act for Businesses
Requirements, deadlines, and tools to stay compliant with the new European regulation
May 29, 2025
Retrieval Augmented Generation use cases for enterprise
How RAG enables dynamic access to updated and specific sources
May 25, 2025
Artificial Intelligence and Voice
Artificial Intelligence and vocal approach to customer service. Find out why AI and voice connection is critical in enterprise business digitalization.
April 24, 2025
AI & Customer Engagement
Learn how AI Agents help companies increase customer engagement and retention through conversational AI.
April 10, 2025
LLMs effectiveness
Key approaches and the Chatbot Arena Italia benchmark
March 20, 2025
AI Marketing
Marketing & Artificial Intelligence. How AI is revolutionizing marketing and transforming customer experience.
March 6, 2025
AI & E-commerce
E-commerce and Artificiale Intelligence in online shopping: how AI is trasforming the shopping experience
February 20, 2025
AI & Customer Experience
AI & Customer Experience. How to create memorable experiences with AI Agents
February 6, 2025
AI in the Utility Industry
How AI agents are transforming the Energy Sector across every channel. Find out more about AI in the Utility Industry in our last blog.
January 23, 2025
AI & Customer Experience
Retaining customers is often more cost-effective than acquiring new ones. Find out how to leverage AI for Customer Experience and Retention
January 9, 2025
AI 2025
Between integration and productivity: 2025 trends for the Artificial Intelligence of the future
December 19, 2024
AI & Business Digitalization
In a constantly evolving panorama, AI Agents are establishing themselves as essential players in Business Digitalization. Discover why.
December 5, 2024
AI & Human Interaction
Challenges and opportunities that lie ahead in the interaction between humans and Artificial Intelligence
November 21, 2024
Generative AI & Software
Future expectations and present opportunities
November 07, 2024
Generative AI vs Machine Learning
Understanding the differences and applications
October 24, 2024
AI & Democracy
Challenges, risks, and solutions for the future
October 17, 2024
Generative AI in Italy
Insights from our latest Masterclass
October 3, 2024
What is a Virtual Agent?
An In-Depth Guide to Virtual Agents and Their Benefits
September 19, 2024
AI & Retail
Discover how chatbots are revolutionizing the shopping experience and driving growth in the retail sector
September 5, 2024
Virtual Assistant Analytics
Learn the key metrics to monitor when analyzing chatbots and AI agents
August 22, 2024
AI and Customer Service
Optimizing the customer experience with advanced virtual assistants and innovative AI solutions
July 25, 2024
Conversational Marketing
Revolutionizing Digital Interactions with AI-Driven Conversational Marketing
July 11, 2024
Conversational AI in Finance
Transforming Financial Services Through Conversational AI Technology
June 27, 2024
AI & Customer Retention
Strategies and Best Practices to Enhance Customer Loyalty through AI-Driven Solutions
May 23, 2024
How to create a Virtual Assistant
From understanding your users to defining the right performance indicators for your virtual assistant
May 10, 2024
From E-commerce to AI-commerce
Innovative strategies and impact of AI in digital commerce
April 11, 2024
Generative AI Agents
How to transform your customer service with a team of Generative Agents
March 28, 2024
Customer Service Language
Elevating customer experience through a strategic customer service language
March, 14 2024
How to write prompts that work
Strategies and techniques to drive Generative AI toward amazing results
February 29, 2024
AI & Privacy
Current scenario and Italian and European regulations
February 15, 2024
AI in Food & Beverage
From production optimization to the role of conversational AI for efficient and personalized customer experience
February 1, 2024
AI & Financial Services
How AI applications are revolutionizing the financial and banking landscape
January 18, 2024
AI & E-commerce
Boosting sales and improving customer service in e-commerce through chatbots and AI